Peony HQ Kenya ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at peonyhq.co.ke and use our services. Please read this policy carefully.
1. Information We Collect
Personal Information You Provide
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through our payment partners)
Information Collected Automatically
When you browse our website, we may automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on pages
- Referring website or source
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Create and manage your account
- Communicate with you about orders, products, and promotions
- Send newsletters (only if you have opted in)
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Payment processors: To securely process your payments (e.g., M-Pesa, card payment providers).
- Delivery partners: To deliver your orders to your specified address.
- Service providers: Third-party services that help us operate our website (e.g., hosting, analytics).
- Legal requirements: When required by law or to protect our rights.
4. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our site. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the website.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is processed through secure, PCI-compliant payment processors and is never stored on our servers.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfil orders, and comply with legal obligations. If you close your account, we will delete your personal data within a reasonable timeframe, except where retention is required by law.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us at peonyhqkenya@gmail.com.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: peonyhqkenya@gmail.com
- Phone: +254 111 887 020
- Location: Nairobi, Kenya